To ensure a smooth and enjoyable experience for all our clients, we kindly ask that you review our salon policies: 1. Appointments: o Appointments are recommended to guarantee your preferred time. Walk-ins are welcome but subject to availability. o Please arrive 5-10 minutes before your scheduled appointment to prepare for your service. 2. Cancellations & Rescheduling: o We require at least 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee. o No-shows or late cancellations may be subject to a charge of up to 50% of the service cost. 3. Late Arrivals: o If you arrive more than 10 minutes late, we may need to adjust or reschedule your appointment to accommodate other clients. 4. Children & Guests: o For safety reasons and to maintain a relaxing atmosphere, we kindly request that only clients receiving services be present in the treatment area. 5. Refunds & Satisfaction: o All services are non-refundable. However, your satisfaction is our priority. If you are not happy with a service, please let us know within 48 hours, and we will do our best to address your concerns. 6. Health & Safety: o Please inform us of any allergies, sensitivities, or health conditions before your appointment. o We follow strict hygiene and sanitation protocols to ensure a safe environment for everyone. Thank you for choosing Queen Brows & Lashes. We look forward to providing you with exceptional service!